Support that answers.

Account access, device support and multi-factor authentication help for Angle Finance staff and accredited partners. Monday to Friday, 7:30am to 6:00pm AEST.

Raise a Request Service Status

You need...

Access restored, not a ticket number. Most access problems stop work entirely, so they are handled on first contact wherever the request allows it.

Someone who knows the systems. A named team that supports the lending platform and the broker portal every day, not a rotating pool reading from a script.

You get...

Speed - first response within one business hour for anything blocking access.

Continuity - the same team, so you are not re-explaining the problem.

Safety - verification that protects you, never a request for your password.

Common requests

Most issues, resolved on first contact

If your request is not listed below, raise a general request and it will be routed to the right team.

Account access

Locked accounts, expired passwords and access to shared mailboxes or drives.

Multi-factor authentication

New device enrolment, replacing a lost phone, and re-registering an authenticator.

Devices and software

Laptop faults, peripherals, printing, and requests for approved software.

Broker portal access

Accreditation-linked logins, portal errors and document upload failures.

How a request is handled

LoggedYour request is recorded with a reference in the format ANG-SD-000000.
TriagedFirst-line assesses it against the service catalogue and resolves or escalates.
ResolvedYou are notified at the address the request came from, with a short summary.
ReviewedRecurring causes are reported monthly to the technology leadership team.

Security reminder. Service Desk staff will never ask for your password, nor ask you to read out or approve a multi-factor authentication prompt you did not initiate. Report anything of that kind immediately.